Contact us
Have a question or concern?
Call us
For benefit questions or to learn more about the Aetna® Medicare Advantage plan for The Sherwin-Williams Company retirees, call Aetna Member Services:
1-855-306-2133 (TTY: 711)
Monday through Friday
8 AM to 8 PM CT.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
Enroll
If you’re ready to join The Sherwin-Williams Medicare plan, call MyBenefits Service Center at 1-855-306-2133 (TTY: 711), Monday through Friday 8 AM to 8 PM CT.
Change address or phone number
If you’re moving or getting a new phone number, contact The Sherwin-Williams Company MyBenefits Service Center at 1-844-251-1777 or 1-844-251-1778 (TTY: 711), Monday through Friday, 8 AM to 6 PM CT.
Fraud and abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.